Downtown Digital Account Terms and Conditions
Before You Begin...
Make sure you have read our About Us page as it outlines what our capabilities are and what kinds of accounts we are best suited to assist.NOTE: Read Carefully!!
By applying for an account with Downtown Digital USA you are agreeing to all of these terms and conditions, including the way invoices are updated to remove discounts and incentives in the event of late or non-payment.Account Terms:
Accounts that have been properly validated are offered NET 15 (payment expected within 3 calendar weeks of invoice date). Accounts needing longer terms will be handled case-by-case. We also offer Pre-Pay, COD/POR (Pay On Receipt), and AutoPay (credit card on file) options. NOTE: The State of Tennessee does not allow tax exempt payments to be made electronically; they must be made by check.Order Processing/Invoices:
Each time you place an order you will receive a confirmation by e-mail once the order has been entered into our system. Please check this confirmation as soon as you receive it and make sure everything is correct, especially job specifications and shipping address. When the order is complete and ready to ship (or pick up), another e-mail is sent with tracking information and a pdf copy of the invoice.NOTE: Order confirmations, invoices, and shipping notices come from do-not-reply@downdigusa.com; proofs come from art@downdigusa.com. Please make sure our domain "@downdigusa.com" is marked as "not spam" so as not to miss important correspondence about your order. You are still responsible for paying within terms even if you do not notice the invoice, or the invoice goes to your spam folder.
Production:
Your order does not enter production until all outstanding paperwork is completed. This includes payment (if required in advance) and artwork/proof approvals. The order stays pending until you approve the proof for every job on the order. (Please make sure to reply "OK to print" on each proof as this is what automatically triggers our system.) If your order has an "in-hands" date, that date may be moved if there is too much delay in the proof process, or cancelled if we no longer have enough time to manufacture your order by the date required. Orders may also be cancelled if "abandoned" for more than 90 days without any proof approval or correspondence.Once released to production your order can no longer be cancelled or changed.
NOTE: Exact Repeat orders will not be sent a proof approval unless you specifically request a proof or we have multiple versions of the same item on your account and we want clarification.
Cancellation:
If you cancel your order before it enters production, there will be a Cancellation Fee commensurate to the amount of work already performed, but not less than $25.00. Once the order has been released to production, you cannot cancel or change your order, and you are responsible for paying any invoices and/or fees attached to that order in full.Artwork:
We keep all print-ready (called "preflighted") artwork for every job we print. We do not keep raw files, such as images, logos, fonts, etc., used to composite together to make the preflighted files. We should not be considered a repository for your assets; if you enquire about us providing assets to you, other than proofs of existing jobs, your account will be assessed research and/or artwork charges, even if we are unable to locate and/or produce what you request.Shipping:
Customer is responsible for paying all freight charges, unless otherwise waived by contract or account volume. Shipping charges are calculated based on destination and weight and then assigned to one of our freight partners (US Postal Service, UPS, or Averitt Express); the customer can request we use a specific shipping lane, but must arrange their own shipping if it is not one of our freight partners listed above. Pallet size orders must have dock-level receiving or pay the ancillary freight charges (e.g., lift gate, inside delivery, etc.) or request we ship by UPS. Residential and/or Rural addresses will incur additional fees.Unless previously arranged, orders are shipped by default. Changing to customer pickup after an order is in production can incur additional charges.
Pricing/Small Order Fee:
Pricing is based on a rolling average of the account's annual print volume, or by contract. Discounts are automatically applied as the account's purchase volume increases. Accounts with larger volumes will also receive other pricing adjustments (e.g., free shipping, etc.). Non-Profits will receive special consideration for discounts, when available.Orders less than $100.00 will be charged a $10.00 "Small Order Fee".