About Us


Downtown Digital USA ~ Your Premiere Contract Printing Source
Downtown Digital USA (DDUSA) opened in August of 2009 in a small strip mall in Knoxville, Tennessee, as a print-for-pay shop. The owner (Glenn Arnold) and his two children (Evan and Elysia), all having backgrounds in printing, quickly grew the business to where a new facility was needed; the operation moved to a converted warehouse (with five times the space) in January of 2016, and added more space (including a second floor) in May of 2022. Keeping with the family tradition, Elysia's husband Greg joined the ranks around that time, as did our bindery foreman Mike.

Capabilities ~ Flat Sheet Conversion:
Black-on-White 350,000 impressions per shift
Full Color 100,000 impressions per shift
Special Effects Spot UV, Metallic Gold/Silver, Fluorescent, Invisible Red, Numbering, Mail Merge, Variable Data
Saddle-Stitching 6 inline units + 4 offline units (max capacity 140 pages with square backing)
Book-Binding Spiral/Coil, Wire-O, 3-Ring, Perfect, Saddle+Cover
Bindery Scoring, Folding, Perfing, Punching (including Delta), Round Cornering, Laser Die Cutting
Screen Printing Up to 4 Colors on Apparel, Bags/Totes, or Paper Goods

Coalition:
Downtown Digital is partnered with a network of facilities, each with their own specialties and product lines. This allows DDUSA to expand their product offerings while maintaining a consistent brand and color identity for the client. With over 30 domestic and 3 international manufacturers in the coalition, almost anything can be made, printed, and/or decorated to meet the customer's needs.
Apparel 4 different plants can screen print up to 14 colors, embroider up to 10 colors, or cut-and-sew with all-over sublimation
Bags/Boxes 3 different factories (including one in China) that can make any paper, plastic, or vinyl bag or box
Labels/Decals 4 different plants making roll, sheet, or individual pieces for any application
Plastics 11 different factories (including one in Vietnam) that can extrude almost any item imaginable, from frisbees to chip clips
Signage/Wide Format 6 different plants providing booth displays, banners, and signage on both plastics and metals
Writing Instruments 3 facilities keep over 500 million blank pens and just as many pencils (regular, golf, or carpenter) ready to print
Other Items We have facilities that make, print, or decorate playing cards, poker chips, pocket knives... just about anything imagineable

Target Industries:
Downtown Digital is best suited to provide retail-ready and print-on-demand goods to companies who have a perpetual need; our typical client spends between $5,000 and $500,000 annually on branded consumer-facing items. Our pricing is tier-based, with contract and/or volume commitments receiving a larger discount and priority production. Our capabilities and capacity work well with:
Manufacturers package inserts, header/backer cards, coupons, assembly/owner manuals, labels/decals
Performing Arts playbills, posters, tickets, apparel, show signage
Non-Profits promotional products, magnets, calendars, mugs, advertising campaigns
Self-Publishers/Artists books, magazines, comics/graphic novels, greeting cards/announcements
Print Brokers replace or supplement in-house operations, commercial printing
Multi-Location Businesses/Franchisers Always-In-Stock, Pick-In-Pack

Although we'd like to print for everyone, we are not suited to help the "casual consumer"; our pricing on smaller orders of business cards, fliers, invitations, etc., will most likely be higher than other sources.

On Spec • On Budget • On Time

Call 865-560-0188 (ext 1#) to set up a free consultation.